My status says Blocked and the “Start Course” button is grayed out. What does that mean?
In general, this means there are one or more steps to complete before starting the course. On your Course Dashboard there are red banners asking you to submit information to begin the course. More information is included below on some steps you may encounter. Once you have completed the required setup, the “Start Course” button will turn to green and you can begin the course.
User Verification Setup: To set up user verification, click the “Setup Security Questions” button. You will be prompted to answer personal identity verification questions that will appear periodically throughout the course. Give truthful answers for each question, and write down your answers separately if necessary. This is very important because if you give an incorrect answer, you may be locked out and have to re-register for the course. When finished, click the green “Continue to Course” button.
Required User Information: This section asks for additional information that is required for regulatory purposes. For this section, you may need to have your driver’s license or other relevant materials handy.
Attestation of Course Eligibility: This section requires you to read and agree to an agreement. After following the on-screen instructions, click on the blue “Submit Attestations” button and continue to the green “Course Dashboard” button. Only click Submit Attestations once.